FAQ

We've done our best to answer as many questions as we could think of, but there are so many that we must have missed a few. To get in touch with us, open support ticket at https://www.hostonnet.com/helpdesk and we'll help you further.

1. What server software are you running?
2. Can I access my domain address with or without the"www"?
3. Can I transfer existing domain name to your servers?
4. How long does it take before my domain name is active?
5. When I order who will the domain be registered to?
6. How long does a domain name registration last for?
7. Can I use my hosting account for commercial purposes?
8. What is the bandwidth allocation on your hosting accounts?
9. Are there any hidden costs for the domain name?
10. Which FTP software do you recommend?
11. Do your hosting accounts support SSI?
12. Do you provide any cgi-scripts with your hosting packages?
13. Do you support ASP?
14. Do you support PHP?
15. Where is Perl located?
16. What is the Perl extension?
17. Where is Sendmail located?
18. What is your DNS Name and IP address?

1. What server software are you running?
   We use CentOS/CloudLinux/Windows Server 2012 on our web servers.
   
   
2. Can I access my domain address with or without the "www"?
   Yes, you will be able to access the domain address with or without the "www" in front of the domain name. Example: [http://www.your-name.com] or [http://your-name.com] is acceptable, whichever you prefer.
   
   
3. Can I transfer existing domain name to your servers?
   Yes, if you email us at sales@flashwebhost.com we will give you instructions on how to do this.
   
   
4. How long does it take before my domain name is active?
   Once the InterNIC announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All Internet providers must update their records (DNS tables) to reflect the new site's location.
   
   
5. When I order who will the domain be registered to?
   We always register domain names to the person listed on the order form.
   
   
6. How long does a domain name registration last for?
   For a .com .net or .org it is for the period you choose 1-10 years.
   
   
7. Can I use my hosting account for commercial purposes ?
   Yes, you can use your account for commercial purposes. The World Wide Web has become the most efficient and cost-effective means of making information available to the users of the Internet community and we encourage our customers to utilise such an enormous medium
   
   
8. What is the bandwidth allocation on your hosting accounts?
   We offer 2 TB Transfer per month for every 100 MB Web Space. If you have higher requirments, you can opt for bigger hosting plans....
   
   
9. Are there any hidden costs for the domain name?
   No! The price listed is the price that you will pay, all fees are included
   
   
10. Which FTP software do you recommend?
    We recommend FileZilla or FlashFXP. It is highly recommended that you don't save your FTP Login details in FTP Client software, as many software store it in plan text and many virus can steal your password.
    
    
11. Do your hosting accounts support SSI?
    Yes this is turned on by default.
    
    
12. Do you provide any cgi-scripts with your hosting packages?
    Not at the moment but we do plan on adding some in the future.
    
    
13. Do you support ASP?
    Yes, our windows servers support Classic ASP and ASP.NET.
    
    
14. Do you support PHP?
    Yes, our Linux servers supports PHP scripts. File extension of "php" scripts should be .php
    
    
15. Where is Perl located on the server?
    Perl can be found at /usr/bin/perl
    
    
16. What is the Perl extension?
    All perl files should have extension ".pl"
    
    
17. Where is Sendmail located?
    Sendmail can be found at /usr/lib/sendmail
    
    
18. What is your DNS Name and IP address?
    You will get name servers and Ip address in your Hosting Account Information mail. This can change depending on hosting plan, server you are in,